Privacy Policy

Effective Date: April 25th, 2025

This Privacy Policy explains how Jaquell Chandler Photo & Video (“we,” “our,” or “us”) collects, uses, and protects your personal information when you visit www.jaquellchandler.com, contact us, or work with us through our services.

1. Who We Are

Jaquell Chandler Photo & Video is a photography and videography business based in Albany, NY. We provide intentional brand photography, short-form video, and storytelling content for individuals, creatives, and businesses.

2. What Information We Collect

We collect personal information when you:

  • Fill out a contact or inquiry form

  • Join our email list via ConvertKit

  • Communicate with us through social media DMs or messages

  • Book a service through HoneyBook

  • Sign a contract or provide payment through HoneyBook

  • Submit a testimonial or review

  • View our website (analytics data only)

Information we may collect includes:

  • Your name

  • Email address

  • Phone number

  • Business or brand name

  • Social handles (if provided)

  • Any details you share in contact forms or messages

  • Analytics data (pages visited, duration, device type, etc.)

3. How We Use Your Information

Your information is used to:

  • Respond to inquiries or bookings

  • Provide services and fulfill contracts

  • Deliver galleries, videos, and updates

  • Send project-related or marketing emails

  • Showcase testimonials and reviews (with your permission)

  • Improve our website and client experience

We do not sell or rent your personal information.

4. How We Protect Your Data

We use secure platforms like HoneyBook, ConvertKit, Squarespace, and Pic-Time to protect your data. These services are designed with privacy and security in mind, and we access only the information necessary to provide your service.

5. Third-Party Tools We Use

Your information may pass through or be stored by the following third-party services:

  • HoneyBook – contracts, communication, and invoicing

  • ConvertKit – email signup, marketing, and newsletter delivery

  • Squarespace – website and contact forms

  • Pic-Time – gallery delivery

  • YouTube – occasional video preview or portfolio hosting

  • ManyChat (future) – automated conversations via Instagram or Facebook

These platforms may have access to certain data based on how you interact with them. Each platform has its own privacy policy.

6. Email Marketing & Communication

If you opt into our mailing list, we may send emails about services, updates, or creative content. You can unsubscribe at any time using the link in any email.

If you’re a client, we may also email you directly about your project, even if you’re not subscribed to marketing emails.

7. Cookies & Website Analytics

We may use cookies or tracking tools (via Squarespace or Google Analytics) to improve your experience and understand how visitors use the site. You can disable cookies in your browser settings.

8. Testimonials & Reviews

We may publish testimonials or reviews from clients on our website or social platforms. These will be shared with your permission, and you can request removal at any time by emailing us.

9. Use of Visual Content

Photos and videos captured through our sessions may be shared on our website or social platforms unless an exclusivity agreement is made. We assume usage rights unless otherwise discussed. You may request removal of shared content at any time.

10. Embedded Content

This site may include embedded content (e.g., YouTube videos or Instagram posts). Embedded content behaves the same as if you visited the original platform directly, which may collect data or use cookies.

11. Children’s Privacy

Our services are not directed at or intended for children under 13. We do not knowingly collect personal information from children.

12. Your Rights

You may request to:

  • View the information we have about you

  • Update or correct your information

  • Remove your data from our systems

  • Unsubscribe from any emails

To make a request, email: info@jaquellchandler.com

13. Contact Us

If you have questions about this Privacy Policy, or if you’d like to make a privacy-related request, contact:

Jaquell Chandler Photo & Video

Email: info@jaquellchandler.com

Albany, NY